Frequently Asked Questions

Lagos: 1–2 business days. Abuja and Port Harcourt: 2–3 business days. Other cities across Nigeria: 3–5 business days. You'll receive a tracking update by email once your order ships.

Yes, we deliver to all 36 states plus the FCT. Delivery times vary by location — see above for major cities, or check the estimate shown at checkout for your specific address.

Orders over ₦150,000 qualify for free nationwide shipping. Orders below that threshold have a flat shipping fee calculated at checkout based on your delivery address.

Yes — once your order ships, you'll receive a confirmation email, and you can view live order status anytime from the Orders tab in your Account page.

We accept returns within 7 days of delivery for unworn items with original tags attached. Contact our support team to start a return, and we'll guide you through the process.

Yes — size exchanges are treated the same as a standard return. Once we receive the original item back in its original condition, we'll ship out the new size (subject to availability).

If the return is due to our error (wrong item, damaged on arrival, etc.), we cover return shipping. For change-of-mind returns, the customer covers the return shipping cost.

Once we receive and inspect your returned item, refunds are processed within 5–7 business days back to your original payment method.

Check the Size Guide on any product page — it includes measurement charts for tops, dresses, bottoms, and traditional wear like agbada and senator suits. Measurements are based on garment dimensions, not body measurements.

Yes — for select pieces, we offer made-to-measure sizing. Contact our support team with your measurements and the product you're interested in, and we'll confirm feasibility and any additional lead time.

No problem — as long as the item is unworn with tags attached, you can exchange it for a different size within 7 days of delivery. See our Returns & Exchanges section above.

We accept debit and credit cards, bank transfer, and USSD, all processed securely through Paystack. You'll be redirected to Paystack's secure checkout to complete payment.

Yes — we never see or store your card details directly. All payment processing happens through Paystack, a PCI-DSS compliant payment provider used by major businesses across Nigeria.

Not currently — full payment is required at checkout to confirm your order. We may introduce installment options in the future.

Orders can be self-cancelled from your Account page as long as the order status is still "Pending." Once an order moves to "Confirmed" or beyond, contact support directly to request a cancellation.

First, check your spam or junk folder. If it's still not there after 15 minutes, contact support with your name and approximate order time and we'll confirm the order status for you.

If your order hasn't shipped yet, contact support as soon as possible with your order number and the corrected address, and we'll do our best to update it before dispatch.

Creating an account lets you track orders, save addresses, and build a wishlist, but isn't required to check out — guest checkout is available for a faster one-time purchase.

Go to the login page and select "Forgot?" next to the password field. Enter your account email and we'll send a secure reset link, valid for 1 hour.

Email addresses currently can't be changed directly from the profile page for security reasons. Contact support if you need to update the email tied to your account.